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  • How can I withdraw and close my account?

    You may withdraw and close your account at any time. 

    The withdrawal process takes on average 7 working days. 
    The documents required for account verification are:

    •     Color copy of a valid Government issued Photo ID (Front and Back). Accepted photo IDs are Driver's License, National Identity Card, Passport.
    •     Color copy of a Utility Bill (i.e. Water, Electricity, Gas, Land Line Phone bill or Council Tax) or Bank Statement no more than 6 months old, in your name, showing an address matching the Photo ID.

    If you have used a Credit card/s to deposit with BDB, due to our mutual obligation toward your clearing company, please understand that we are obligated to ensure that your funds are returned via their original source. Therefore, please provide us with a color copy of your Credit Card, showing only the name, expiry date and last four digits on the front, and the signature on the back.

    For your reassurance, please ensure that all other details are concealed.
    Please submit the above documents to compliance@bbinary.com

  • How can I open a binary option account?

    Please click here to open an account with BDB.

    Enter your information and contact details as requested and then follow the instructions on the screen to make a deposit and start trading.

    If you require any assistance, please don’t hesitate to contact us directly and a representative can talk you through the process. We look forward to welcoming you on board!
     

  • How can I withdraw my money?

    To withdraw funds log-in into your account, and click on the “Withdrawal” button, as seen in the image below.

     

    Simply enter the amount you wish to withdraw from your trading account and click "Submit".

    You will be notified via email once the processing of your withdrawal request is complete.

  • What’s the chance of losing my initial deposit?

    Trading always carries a risk.

  • How can I start trading?

    Once you have opened an account and deposited funds, you will be able to start trading.

    To place a trade, choose the asset you wish you trade and the expiry time.

    Then enter the amount you wish to invest and click ‘Call’ or ‘Put’ depending on which direction you think the asset will move.

    For more information about starting to trade, read this article or check out our new e-Book here.

    We also encourage you to contact us and request a free platform walk-through from an account manager.

     

  • How do I close my account?

    You may withdraw your funds and close your account at any time. Simply log-in into your account, and click on the “Withdrawal” tab.

    Enter the full amount of your account balance and click "Submit".
    You will be notified via email once the processing of your withdrawal request is complete.                                             

    Please note that your account must be verified, and must not be subject to any bonus restrictions in order for you to withdraw the full account balance.

  • How can I cancel a withdrawal request?

    To review your withdrawal request, please go to ‘My Account’, and click on ‘History’.

    As long as the status of your withdrawal request is ‘Pending’, you can cancel it by simply clicking the ‘Cancel’ button.

  • What is a rolling fee?

    x2 allows you to place the exact same trade for the strike price of the moment when the new trade is placed.

     

  • Why is my withdrawal pending?

    Until the withdrawal request has been processed it will show on your account as pending.

     

  • How does the strategy advisor help?

    Strategy adviser helps with the trading decision.

    Please however, note that trading involves risk and strategy adviser does not always predict markets correctly.

Account

  • How can I withdraw and close my account?

    You may withdraw and close your account at any time. 

    The withdrawal process takes on average 7 working days. 
    The documents required for account verification are:

    •     Color copy of a valid Government issued Photo ID (Front and Back). Accepted photo IDs are Driver's License, National Identity Card, Passport.
    •     Color copy of a Utility Bill (i.e. Water, Electricity, Gas, Land Line Phone bill or Council Tax) or Bank Statement no more than 6 months old, in your name, showing an address matching the Photo ID.

    If you have used a Credit card/s to deposit with BDB, due to our mutual obligation toward your clearing company, please understand that we are obligated to ensure that your funds are returned via their original source. Therefore, please provide us with a color copy of your Credit Card, showing only the name, expiry date and last four digits on the front, and the signature on the back.

    For your reassurance, please ensure that all other details are concealed.
    Please submit the above documents to compliance@bbinary.com

  • How can I open a binary option account?

    Please click here to open an account with BDB.

    Enter your information and contact details as requested and then follow the instructions on the screen to make a deposit and start trading.

    If you require any assistance, please don’t hesitate to contact us directly and a representative can talk you through the process. We look forward to welcoming you on board!
     

  • How do I close my account?

    You may withdraw your funds and close your account at any time. Simply log-in into your account, and click on the “Withdrawal” tab.

    Enter the full amount of your account balance and click "Submit".
    You will be notified via email once the processing of your withdrawal request is complete.                                             

    Please note that your account must be verified, and must not be subject to any bonus restrictions in order for you to withdraw the full account balance.

  • I am having trouble logging into my account can you help?

    Please contact Customer Support so that you could be assisted to access your trading account.

    Our customer services team is available to assist you from Monday to Friday 6am to 10pm GMT

    cs@bbinary.com 

  • Can I cancel my account?

    Please contact Customer Support so that we can assist to deactivate your trading account.

Banking and Security

  • Why am I not allowed to start trading?

    Before you can start trading, it is important to verify your trading account and submit a signed declaration of deposits.
    Please contact us on Live Chat for further information, or email us on cs@bbinary.com

  • Why were my withdrawal requests combined?

    We reserve the rights to combine any withdrawal requests made within 48 hours using the same payment method into one payment.

    We also reserve the rights to refund traders via the original payment method used when initially funding the trading account.

  • Are there any withdrawal fees?

    No, BDB never charges a service fee for withdrawals or any financial transactions.

    However it is possible that your financial institution will charge for the transfer of funds, and so we advise you to check directly with them.

  • Is my account information safe?

    Your personal information and financial security are of the utmost importance.
    BDB invests considerable resources to protect our customers’ privacy, and we use the most advanced security procedures and encryption systems available.

    To review the security measures and learn how you can help keep your account safe please see here.

  • How long should I wait for my account to be verified?

    Our Compliance Department generally responds in 24-48 hours.

    Please contact us on Live Chat if you have any questions.

Binary Options Basics

  • What is a binary option?

    A binary option, also known as a digital option or an all-or-nothing option, is a financial instrument where the trader has two positions to decide between: will the value of an asset go up or will it go down over a set period of time? Depending on whether the trader is correct or not, the payout is a predetermined price or nothing.

    For example, if a trader assumes a position that the value of gold will increase in a given period of time, and is correct, he/she wins a fixed payout. If the value of gold drops however, the trader loses the entire amount of the investment. It does not matter if the asset exceeds the original price, the strike price, by $1 or $100: the payout is the same.

  • How can I watch the free videos?

    Log into our website, go to our education section where you can find free video courses.

  • What information will I get after registration?

    We have a vast amount of training material available on our website.  Please visit our Education center 

  • What is the expiry level?

    The expiry level is the level of the underlying asset at the time of expiry of the asset according to Reuters. This is the determining level with regards to whether the option has expired in-the-money or out-of-the-money. A different expiry level is determined for each underlying asset.

  • What is the difference between Call and Put?

    Call is the direction of the rate going up and Put is the direction of the rate going down

Deposit Methods

  • How would I know my wire transfer is in process?

    Prior to your withdrawal being processed it will show as pending.  Once it has been processed it will show as approved.  You will also be notified by an automated email that the transaction has been processed.

  • What is Trustpay?

    TrustPay is an online payment processing system 

  • Do I have to deposit immediately?

    No you can deposit when you are ready.

  • Do I have to make a deposit to register?

    No, you can register simply to find out more.

    Register with your contact details here if you would like to receive further information via email or a call from one of our financial experts.

    You will then have access to the full website and are under no obligation to deposit. However, please note that in order to execute live trades on the binary options platform, you will first need to deposit funds into your trading account.

  • Why do I need to sign the declaration of deposit?

    The Declaration of Deposit is part of our compliance process. 

    By signing the D.O.D. you agree you were aware of the deposit and authorized it.