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  • How can I withdraw and close my account?

    You may withdraw and close your account at any time. 

    The withdrawal process takes on average 7 working days. 
    The documents required for account verification are:

    •     Color copy of a valid Government issued Photo ID (Front and Back). Accepted photo IDs are Driver's License, National Identity Card, Passport.
    •     Color copy of a Utility Bill (i.e. Water, Electricity, Gas, Land Line Phone bill or Council Tax) or Bank Statement no more than 6 months old, in your name, showing an address matching the Photo ID.

    If you have used a Credit card/s to deposit with BDB, due to our mutual obligation toward your clearing company, please understand that we are obligated to ensure that your funds are returned via their original source. Therefore, please provide us with a color copy of your Credit Card, showing only the name, expiry date and last four digits on the front, and the signature on the back.

    For your reassurance, please ensure that all other details are concealed.
    Please submit the above documents to compliance@bbinary.com

  • Can my account stay open with no money?

    Yes, you can register simply to find out more.

    Register with your contact details here if you would like to receive further information via email or a call from one of our financial experts.

    You will then have access to the full website and are under no obligation to deposit. However, please note that in order to execute live trades on the binary options platform, you will first need to deposit funds into your trading account.

  • Can trading really work on auto pilot?

    There are many very successful trading auto pilots.

  • What is the percentage payout for a trade?

    Please check the trading platform to see the percentage of the potential payout as per screenshot below.

  • When will I recieve my welcome bonus?

    Please contact your personal account manager regarding the welcome bonus.

    Alternatively, you can contact Customer Support via Live Chat or cs@bbinary.com and we'll pass on the message for you.

  • What is your definition of turnover?

    Your turnover is the combined amount of all the trades you have placed, based on the value you chose to invest on each trade, whether you win, lose or draw.

  • How do I access my trading history?

    You just need to log into your account at www.bancdebinary.com and you will see a button 'my portfolio'. You will be able to see all your trades in there.

  • How do I close my account?

    You may withdraw your funds and close your account at any time. Simply log-in into your account, and click on the “Withdrawal” tab.

    Enter the full amount of your account balance and click "Submit".
    You will be notified via email once the processing of your withdrawal request is complete.                                             

    Please note that your account must be verified, and must not be subject to any bonus restrictions in order for you to withdraw the full account balance.

  • Why is the trading platform not loading?

    We recommend that you use Google Chrome as your browser, and clear your cookies and cache by holding down CTRL, Shift and Delete, then select 'clear browsing data' as shown in the image below.

    Then return to our webpage and press the F5 key to reload the page.

    If you still have problems after trying this, please contact our customer support team via Live Chat and we'll be happy to assist you.


     

  • Is there a minimal amount I can withdraw?

    Yes, BDB requires that customers withdraw a minimum of 100 $ or € at any one time. This helps our administrative efficiency, so that we can process your withdrawal requests speedily and can honor our promise to never to charge commissions or fees for your financial transactions.

Account

  • How can I withdraw and close my account?

    You may withdraw and close your account at any time. 

    The withdrawal process takes on average 7 working days. 
    The documents required for account verification are:

    •     Color copy of a valid Government issued Photo ID (Front and Back). Accepted photo IDs are Driver's License, National Identity Card, Passport.
    •     Color copy of a Utility Bill (i.e. Water, Electricity, Gas, Land Line Phone bill or Council Tax) or Bank Statement no more than 6 months old, in your name, showing an address matching the Photo ID.

    If you have used a Credit card/s to deposit with BDB, due to our mutual obligation toward your clearing company, please understand that we are obligated to ensure that your funds are returned via their original source. Therefore, please provide us with a color copy of your Credit Card, showing only the name, expiry date and last four digits on the front, and the signature on the back.

    For your reassurance, please ensure that all other details are concealed.
    Please submit the above documents to compliance@bbinary.com

  • What is the percentage payout for a trade?

    Please check the trading platform to see the percentage of the potential payout as per screenshot below.

  • When will I recieve my welcome bonus?

    Please contact your personal account manager regarding the welcome bonus.

    Alternatively, you can contact Customer Support via Live Chat or cs@bbinary.com and we'll pass on the message for you.

  • How do I access my trading history?

    You just need to log into your account at www.bancdebinary.com and you will see a button 'my portfolio'. You will be able to see all your trades in there.

  • How do I close my account?

    You may withdraw your funds and close your account at any time. Simply log-in into your account, and click on the “Withdrawal” tab.

    Enter the full amount of your account balance and click "Submit".
    You will be notified via email once the processing of your withdrawal request is complete.                                             

    Please note that your account must be verified, and must not be subject to any bonus restrictions in order for you to withdraw the full account balance.

Banking and Security

  • Is my account information safe?

    Your personal information and financial security are of the utmost importance.
    BDB invests considerable resources to protect our customers’ privacy, and we use the most advanced security procedures and encryption systems available.

    To review the security measures and learn how you can help keep your account safe please see here.

  • How long should I wait for my account to be verified?

    Our Compliance Department generally responds in 24-48 hours.

    Please contact us on Live Chat if you have any questions.

  • Why is my account not verified yet?

    Our Compliance Department generally responds in 24-48 hours.

  • Why were my withdrawal requests combined?

    We reserve the rights to combine any withdrawal requests made within 48 hours using the same payment method into one payment.

    We also reserve the rights to refund traders via the original payment method used when initially funding the trading account.

  • How do I verify my account?

    Please follow these two steps:

    1) Scan or photograph the following documents in color:

    • Valid Government issued photo ID, front and back (i.e. Identification card, driver license or passport)
    • Utility bill less than six months old, showing your name and address (i.e. Water bill, gas bill, electric bill, land-line phone bill or bank statement)    
    • Only if you deposited by credit card – Front of credit card showing the name, expiry date and last 4 digits on the front, and back of credit card showing the signature. For your reassurance, please ensure that all other details are concealed.

    2) Submit the documents

    • Upload them online by logging in to your trading account and clicking on the “My Account” page then the “Upload Files” tab

    To learn more,  please see our required documents page

     

Binary Options Basics

  • What are the trading platforms available?

    BDB offers 4 different, award-winning platforms so that you can choose the one that meets your trading needs.

    1. Digital Option Pro - the standard platform, easily accessible for new and experienced traders alike.
    2. Long Term – allows you to place long term trades based on your wider view of the global markets and trends.
    3. 60 Seconds - the quickest way to trade online, offering quick results and rewards.
    4. Pairs - lets traders pit two assets against each other and forecast how they will perform.

    For more details on the different trading platforms, please visit our Education Center.

     

  • How can I watch the free videos?

    Log into our website, go to our education section where you can find free video courses.

  • What information will I get after registration?

    We have a vast amount of training material available on our website.  Please visit our Education center 

  • What is the expiry level?

    The expiry level is the level of the underlying asset at the time of expiry of the asset according to Reuters. This is the determining level with regards to whether the option has expired in-the-money or out-of-the-money. A different expiry level is determined for each underlying asset.

  • What is the difference between Call and Put?

    Call is the direction of the rate going up and Put is the direction of the rate going down

Deposit Methods

  • What is the minimum deposit?

    The minimum amount to start trading with BDB is 250 USD / EUR / GBP.

  • How would I know my wire transfer is in process?

    Prior to your withdrawal being processed it will show as pending.  Once it has been processed it will show as approved.  You will also be notified by an automated email that the transaction has been processed.

  • What is Trustpay?

    TrustPay is an online payment processing system 

  • Do I have to deposit immediately?

    No you can deposit when you are ready.

  • Do I have to make a deposit to register?

    No, you can register simply to find out more.

    Register with your contact details here if you would like to receive further information via email or a call from one of our financial experts.

    You will then have access to the full website and are under no obligation to deposit. However, please note that in order to execute live trades on the binary options platform, you will first need to deposit funds into your trading account.