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Technology & Website

  • Why is the trading platform not loading?

    We recommend that you use Google Chrome as your browser, and clear your cookies and cache by holding down CTRL, Shift and Delete, then select 'clear browsing data' as shown in the image below.

    Then return to our webpage and press the F5 key to reload the page.

    If you still have problems after trying this, please contact our customer support team via Live Chat and we'll be happy to assist you.


     

  • How do I link the 2 together?

    You would need to contact Night Hawk directly for assistance I'm afraid, as they are a third party company. You can email them on support@nighthawksystem.com

  • How can I stop the account from logging out?

    For security reasons our accounts would be automatically be logged out after a period of inactivity. To avoid this from happening I would recommend you hit the F5 key every few minutes, which will refresh the page and prevent any timeouts.

  • Why am I not automatically routed to trading platform?

    I would recommend you use Google Chrome as your browser, and clear your cookies and cache by holding CTRL, Shift and Delete, then select 'clear browsing data'.

    The return to our webpage and press the F5 key to reload the page.

    If you have any further problems after trying this, please let us know.

  • How do I clear my Chrome web browser's cache, cookies, and history?
    1. Simultaneously click Ctrl+Shift+Delete keys on your keyboard or enter in the browser bar:

      chrome://settings/clearBrowserData

    1. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).

    From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

    1. Click Clear browsing data.

    To learn about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • How do I clear my android web browser's cache, cookies, and history?
    1. Start your browser. 
    2. Tap Menu, and then tap More. 
    3. Select Settings. 
    4. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.

    To learn more about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • Why does the server disconnect/timeout?

    This could be due to your SSL settings.

    You would need to contact your internet service provider in order to permanently adjust this.
    Alternatively, we recommend that you press the F5 key every few minutes while trading. This will refresh your connection to the server and help prevent it being disconnected.

  • Where can I find BDB app?
  • How do I change my password?

    Please click on the link below the login field to reset the password.  Alternatively, please contact customer support for assistance.

  • What is invalid identification key?

    Apologies for the inconvenience. This issue is effecting multiple clients. We have reported this to our software provider who should have this resolved in the next hour.

     

     

  • I am having trouble logging into my account can you help?

    Please contact Customer Support so that you could be assisted to access your trading account.

    Our customer services team is available to assist you from Monday to Friday 6am to 10pm GMT

    cs@bbinary.com 

  • How can I email customer service?

    Customer Support can be contact in the following ways:

    Via email – cs@bbinary.com

    Telephone – refer to the contact number for your country on the website under the contact us at the bottom of the page.

    Live chat can be found at the top of the page as seen below:

     

    Our customer services team is available to assist you from Monday to Friday 6am to 10pm GMT.

     

  • Can I trade using the SafeTrader App?

    This company is affiliated to BDB so you would be able to open an account through them, and use their app to trade

  • How do I clear my Safari web browser's cache, cookies, and history?
    1. From the Safari menu, select Reset Safari.... 
    2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

    To learn more about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • How do I clear my Opera web browser's cache, cookies, and history?
    1. From the Opera menu, select Settings, and then Delete Private Data.... 
    2. In the dialog box that opens, select the items you want to clear, and then click Delete.

    To learn more about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • How do I clear my Internet Explorer 7 web browser's cache, cookies, and history?
    1. Simultaneously click Ctrl+Shift+Delete keys on your keyboard or From the Tools menu in the upper right, select Delete Browsing History.... 
    2. To delete your cache, click Delete files....

    To delete your cookies, click Delete cookies....

    To delete your history, click Delete history....

    1. Click Close, and then click OK to exit.

    To learn more about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • How do I clear my Firefox web browser's cache, cookies, and history?
    1. Simultaneously click Ctrl+Shift+Delete keys on your keyboard or From the Tools or History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
    2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, selects everything. 
    3. Click the down arrow next to "Details" to choose which elements of the history to clear. Click Clear Now.

    To learn more about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • How do I clear my Internet Explorer 8 web browser's cache, cookies, and history?
    1. Simultaneously click Ctrl+Shift+Delete keys on your keyboard or From the Tools or Safety menu, select Delete browsing history....

    If the menu bar is hidden, press Alt to make it visible.

    1. Deselect Preserve Favorites website data, and select:
      • Temporary Internet files or Temporary Internet files and website files
      • Cookies or Cookies and website data
      • History
    2. Click Delete.

    To learn more about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • How do I clear my Safari Mobile browser's cache, cookies, and history?

    To clear cache and cookies:

    1. From the home screen, tap Settings, and then tap Safari. 
    2. At the bottom of Safari's settings screen, tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.

    To clear history:

    1. From the home screen, tap Safari.
    2. At the bottom of the screen, tap the Bookmarks icon.
    3. In the lower left, tap Clear.
    4. Tap Clear History.

    To learn more about cache, cookies, and history

    When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again.

  • About cache, cookies, and history

    Each time you access a file through your web browser, the browser caches (stores) it. By doing this, the browser doesn't have to newly retrieve files (including any images) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

    cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

    A browser's history is a log of sites that you visit. When you use a browser's Backbutton, you are moving back one entry in the history log. Browsers will normally clear the history at regular intervals, but you may want to clear it manually for privacy.

  • Where is your app?

    BDB has developed the ultimate mobile binary options trading platform.

    Our mobile application for iPhone and Android users enables you to trade currencies, commodities, stocks and indices, wherever you are, whenever you desire.

    Please follow the link to download: https://bancdebinary.com/binary-options-trading/free-app/

  • Where is the link to download dbpv7?

    You would need to contact the affiliate company in order to access this software.

  • Why am I am not getting any auto binary signals?

    Please contact the affiliate company you opened your account through and they should be able to assist you.

  • How do I get the BDB shortcut on my desktop?

    Our platform is web-based but if you would like to set up a shortcut on your desktop, you just need to right-click a blank area of the desktop, click 'new' and click 'shortcut'. The enter the website address below:

    www.bancdebinary.com

    When you click 'next' you can give this icon a name (e.g. BDB) and click 'finish'.

  • Where can I get a trading signals software?

    BDB works with several trading signal providers therefore we cannot advise to any particular one.

  • Which internet browser should I use to trade?

    Since our site is optimized for Google Chrome we recommend using only Google Chrome.  

    If you do not have it already you can download it here:

    https://www.google.com/intl/en/chrome/browser/

    Should you have any further questions please feel free to contact customer service either via email or via live chat on the website
    Our hours are Monday - Friday, 0500 - 2100 GMT