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  • How can I withdraw and close my account?

    You may withdraw and close your account at any time. 

    The withdrawal process takes on average 7 working days. 
    The documents required for account verification are:

    •     Color copy of a valid Government issued Photo ID (Front and Back). Accepted photo IDs are Driver's License, National Identity Card, Passport.
    •     Color copy of a Utility Bill (i.e. Water, Electricity, Gas, Land Line Phone bill or Council Tax) or Bank Statement no more than 6 months old, in your name, showing an address matching the Photo ID.

    If you have used a Credit card/s to deposit with BDB, due to our mutual obligation toward your clearing company, please understand that we are obligated to ensure that your funds are returned via their original source. Therefore, please provide us with a color copy of your Credit Card, showing only the name, expiry date and last four digits on the front, and the signature on the back.

    For your reassurance, please ensure that all other details are concealed.
    Please submit the above documents to compliance@bbinary.com

  • How can I open a binary option account?

    Please click here to open an account with BDB.

    Enter your information and contact details as requested and then follow the instructions on the screen to make a deposit and start trading.

    If you require any assistance, please don’t hesitate to contact us directly and a representative can talk you through the process. We look forward to welcoming you on board!
     

  • How do I close my account?

    You may withdraw your funds and close your account at any time. Simply log-in into your account, and click on the “Withdrawal” tab.

    Enter the full amount of your account balance and click "Submit".
    You will be notified via email once the processing of your withdrawal request is complete.                                             

    Please note that your account must be verified, and must not be subject to any bonus restrictions in order for you to withdraw the full account balance.

  • I am having trouble logging into my account can you help?

    Please contact Customer Support so that you could be assisted to access your trading account.

    Our customer services team is available to assist you from Monday to Friday 6am to 10pm GMT

    cs@bbinary.com 

  • Can I cancel my account?

    Please contact Customer Support so that we can assist to deactivate your trading account.

  • How do I update my email address?

    You will not be able to update this information on your account page.

    Please contact our customer support team via Live Chat or email cs@bbinary.com, and we will be happy to assist.

  • How do I access my trading history?

    You just need to log into your account at www.bancdebinary.com and you will see a button 'my portfolio'. You will be able to see all your trades in there.

  • Why can’t I see my active trades?

    Please make sure that you are logged in to your BDB account in order to view your active trades.

    You can see all of the open trade positions and their current status if you scroll to the bottom of the trading platform.

  • How can I watch the free videos?

    Log into our website, go to our education section where you can find free video courses.

  • How can I receive a copy of my financial statement for my taxes?

    We do not provide statements for tax purposes. 

    You can access your trading report through your account.

  • Can I withdraw money without verifying my account

    It depends on how much you have deposited.  Please contact Customer Support who will assist you.

  • How will I know if I won my trade?

    You will be able to see your current account balance at the top right corner of the website, and you will be able to view a full list of your trades if you go to 'Portfolio'

  • What is Trustpay?

    TrustPay is an online payment processing system 

  • Do I have to deposit immediately?

    No you can deposit when you are ready.

  • What is the credit limit?

    Your credit limit on your credit card.

  • Can I fund my account with my winnings?

    You would initially need to fund your account and you can leave winnings in the account or deposit more with earning.

  • Can I leave my account empty?

    Yes of course, it is entirely up to you to decide when you wish to activate your account with us.

  • Do you use Wonder-click software?

    Wonder clicks is an affiliate of BDB.

    Please visit their website for more information.

  • Why am I not making money?

    Please visit our Lion Academy on the website where you can find a lot of useful information on how to trade binary options.

     

  • Can I receive help from a broker?

    Every account is assigned an account manager.   

    Only our Gold account members that have a direct line to account managers.

  • How can I change currencies in my account?

    If you have not yet deposited the currency can be changed on your account. 

    Please contact Customer Support.

  • What is smart money management plan?

    Please contact your account manager for more information in regards to Smart Money Management Plan. 

  • How do I change my password?

    Please click on the link below the login field to reset the password.  Alternatively, please contact customer support for assistance.

  • What are the terms and conditions of my bonus?

    Please contact your account manager regarding the welcome bonus.

    Alternatively contact Customer Support via Live Chat or cs@bbinary.com so the message could be passed for you.

  • Why can't I access my account?

    There are several possible reasons for this.

    Please contact us on our Live Chat and we will be able to assist you, or email us on cs@bbinary.com

  • Why can I no longer enter my trading platform?

    There are several possible reasons for this.

    Please contact us on our Live Chat and we will be able to assist you, or email us on cs@bbinary.com

  • Why can't I enter my account?

    Before you can begin trading, you need to provide color copies of your ID documents to complaince@bbinary.com in order for us to verify your account. To see the list of documents, please click here.

  • How can I access the binary eBook for beginners?

    To access our e-book please log-in to your account and visit our Lion Academy where you can find the eBook and additional  educational material and videos.

  • Why is my trade not showing?

    Please be informed, that most likely the trade has expired or you are looking at the wrong platform. Please contact our Customer Support if you require further assistance.

  • How can I email customer service?

    Customer Support can be contact in the following ways:

    Via email – cs@bbinary.com

    Telephone – refer to the contact number for your country on the website under the contact us at the bottom of the page.

    Live chat can be found at the top of the page as seen below:

     

    Our customer services team is available to assist you from Monday to Friday 6am to 10pm GMT.

     

  • Do my profits include my investment?

    The Payout that you see when trade expires in the money,  includes the amount of the investment. The profit amount itself does not include your investment.

  • What is the percentage payout for a trade?

    Please check the trading platform to see the percentage of the potential payout as per screenshot below.

  • What are the different account types?

    BDB offers a range of account services to meet the needs of different traders, from the basic bronze account ($250+)to our premium VIP accounts.

    The most popular is the silver account ($2,500+).

    All accounts give you full access to the tradable assets, webinars, and markets updates from the financial analysts.

    The higher tier accounts offer increasing levels of 1-on-1 educational support, money management planning, and loyalty store gifts.

    Compare the account types here.

  • Is my account information safe?

    Your personal information and financial security are of the utmost importance.
    BDB invests considerable resources to protect our customers’ privacy, and we use the most advanced security procedures and encryption systems available.

    To review the security measures and learn how you can help keep your account safe please see here.

  • Where can I see expired sessions?

    Log in to your trading account and click on Portfolio tab to find all of your expired positions 

     

     

     

  • How can I update my credit card details?

    Please note that when you make a deposit using a new credit card, the details will be updated automatically.

  • Is it really this simple?

    Yes! The simplicity of just two possible options (up or down) is behind the growing popularity of binary options trading.

    Investors can profit from both bullish (upwards) and bearish (downwards) market trends. Plus, the fixed returns are clearly set out in advance so that you can make wiser financial decisions.
     
    However, it is still important to follow the global news and market trends so that you understand which direction the assets may move in.

  • Why is my balance lower than my deposit?

    Some of our affiliates provide a robot-trading facility but please contact our Live Chat support team and they will be able to confirm this for you.

    Please also check with your bank or credit card company as they may have applied a transfer charge when you made.

  • Why does my profile read as a male, I am a female?

    Please contact our customer support team via Live Chat or email cs@bbinary.com and we can fix this for you.

  • My password is not working, what can I do?

    Please contact Customer Support so that you could be assisted to access your trading account.

  • Where can I see my winnings?

    You will be able to see your current account balance at the top right corner of the website, and you will be able to view a full list of your trades if you go to 'Portfolio'

  • Does BDB offer a fully automated trade signals system?

    BDB does not provide an automated trading facility but some of our affiliate companies do.

    I would advise you to contact your account manager who will be able to advise you how you can receive trading signals.

  • How can I see all expired positions?

    Log in to your trading account and click on ‘PORTFOLIO’ to find all trades that have been placed on your trading account.

    If you wish to download full report of the trading history, please click ‘GET PDF’

  • When will I recieve my welcome bonus?

    Please contact your personal account manager regarding the welcome bonus.

    Alternatively, you can contact Customer Support via Live Chat or cs@bbinary.com and we'll pass on the message for you.

  • How do I get my first deposit trading bonus?

    After you have funded your BDB account, contact your personal account manager to ask about a trading bonus.

    Please note that bonuses are offered at the account manager’s discretion, and are typically offered as a boost to new and loyal clients. After traders agree to the terms of a bonus, it will be automatically added to their account balance.

    For more information, please see trading bonuses.

  • How can I get a Gold Accuont?

    To upgrade to our gold account you need to deposit a combined amount of 5000 USD/EUR/GBP.

    Your account manager would be able to provide you with a bonus of 100% of your deposit amount.

  • Can I transfer money between accounts?

    Transfers between the trading accounts can be made with the consent of the accounting department.

    Please note that both trading accounts must be fully verified. Please contact Customer Support for more information.

  • Can I trade without a bank account?

    Yes, we offer alternative payment methods. 

    Please log in to your trading account and click on the green deposit button to find the available deposit options.

  • Is there a maximum I can withdraw from my account?

    No, you may withdraw all of your funds at any time to either your credit card or bank account.

  • How can I get my money back?

    Log-in into your account, click on the “Withdrawal” button, as seen in the image below.

     

     

    Simply enter the amount you wish to withdraw from your trading account and click "Submit".

    You will be notified via email once the processing of your withdrawal request is complete.

  • Can I trade in Australian Dollars?

    We apologize that you are not able to trade in Australian dollars.
    You can trade in USD, GBP or EUR. You may make a deposit in AUD, and then your funds will be converted to your chosen trading currency.

  • What currencies can I use in my account?

    US Dollars, Euros and British pound may be used  to fund a BDB account. Please note that you cannot change your currency selection after registration.

  • What is the minimum deposit?

    The minimum amount to start trading with BDB is 250 USD / EUR / GBP.

  • Do I have to download any software to trade with BDB?

    No, customers are not required to download any special software at all. So long as you have an Internet connection on your computer, tablet, or mobile phone, you will be able to access and use BDB’s binary option platform. We really do mean it when we say that we aim to simplify the world of online trading!

  • Do I have to make a deposit to register?

    No, you can register simply to find out more.

    Register with your contact details here if you would like to receive further information via email or a call from one of our financial experts.

    You will then have access to the full website and are under no obligation to deposit. However, please note that in order to execute live trades on the binary options platform, you will first need to deposit funds into your trading account.

  • How can I update my personal data?

    After logging in to the trading platform, you will see three blue buttons in the top right corner of website. The button on the left says ‘My Account’. Simply click this button to view all your personal data. You will then able to edit or update the details in the form.

  • How do I change the language?

    Simply scroll to the very top on any page on the BDB website, and in the top right corner, you will see the language tab. Click on it, and you can then select to use the website and trading platform in any of the following languages: English, German, Spanish, Italian, Arabic.

  • Is there a minimal amount I can withdraw?

    Yes, BDB requires that customers withdraw a minimum of 100 $ or € at any one time. This helps our administrative efficiency, so that we can process your withdrawal requests speedily and can honor our promise to never to charge commissions or fees for your financial transactions.

  • What should I do if I have misplaced or forgotten my password?

    No problem.

    Please scroll up to the top right of the website, and you will see the log in box where you normally enter your password to access the trading platform. Just under this box, there is an option to click if you have forgotten your password. Follow the instructions and we will send you a new password via email for your future use.

  • Where can I check my transactions history?

    Once you are logged in and the traded platform has loaded, you should see three blue buttons in the top right corner of the screen. The one on the right side says ‘History’. Click on this to view all your financial transactions. You will find the date, payment method and amount of all deposits and withdrawals to and from your BDB trading account.

  • Do you offer bonuses on deposits?

    Yes, for gold account customers and upwards, we offer a 100% bonus on your first deposit, as well as bonuses for friend referrals and special trading events.
    Note that bonuses are subject to terms and conditions. Please ask your account manager for further details.

  • What are the differences between the accounts?

    With all our accounts, we guarantee you access to our award-winning trading platform, our full range of assets, our dedicated 24/7 customer support team and our daily market analysis. The higher value accounts also give you direct access to your own personal broker, trading signals and financial guidance. In addition, benefit from VIP global concierge services with our most elite account. For more details, please see the Account Types page.