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  • Can I cancel my account?

    Please contact Customer Support so that we can assist to deactivate your trading account.

  • Re: Pending Withdrawal

    Thank you. Please allow 15-25 working days of delay for the withdrawal to be approved due to the high volume of withdrawals. 

    We appreciate your patience, and we apologize for the delay.

  • Bank wire details and ID documentation required

    Our accounts department have asked me to contact you, to request your bank wire details so that we can transfer your remaining funds to you.

     

    Please could you provide the following details:

     

    Bank Name:

    Bank Address:

    Your Name as it appears on your Bank Account:

    Your Full Address:

    IBAN/Account Number:

    SWIFT Code:

     

    The bank will requires us to have verified your account, in accordance with anti-money laundry guidelines. In order to do this please follow the link below, which will explain the simple process required to upload your identity documents:

     

    https://eu.bancdebinary.com/accounts/banc-de-binary-verify-your-options-trading-account/

     

     

    Once we have verified your documents we will arrange to have your funds wired to you.

     

     

    Kind regards

  • Bank wire details

    Our accounts department have asked me to contact you, to request your bank wire details so that we can transfer your remaining funds to you.

     

    Please could you provide the following details:

     

    Bank Name:

    Bank Address:

    Your Name as it appears on your Bank Account:

    Your Full Address:

    IBAN/Account Number:

    SWIFT Code:

     

    Many thanks in advance

  • How do I verify my account?

    Please follow these two steps:

    1) Scan or photograph the following documents in color:

    • Valid Government issued photo ID, front and back (i.e. Identification card, driver license or passport)
    • Utility bill less than six months old, showing your name and address (i.e. Water bill, gas bill, electric bill, land-line phone bill or bank statement)    
    • Only if you deposited by credit card – Front of credit card showing the name, expiry date and last 4 digits on the front, and back of credit card showing the signature. For your reassurance, please ensure that all other details are concealed.

    2) Submit the documents

    • Upload them online by logging in to your trading account and clicking on the “My Account” page then the “Upload Files” tab

    To learn more,  please see our required documents page

     

  • Where can I find BDB app?
  • I am having trouble logging into my account can you help?

    Please contact Customer Support so that you could be assisted to access your trading account.

    Our customer services team is available to assist you from Monday to Friday 6am to 10pm GMT

    cs@bbinary.com 

  • What currencies can I trade in?

    You can find a full list of available currency pairs to trade by clicking on the trading tab and then choosing asset on our website.

  • Where can I view the precise trading hours of each asset?

    A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented here.

  • What are the different account types?

    BDB offers a range of account services to meet the needs of different traders, from the basic bronze account ($250+)to our premium VIP accounts.

    The most popular is the silver account ($2,500+).

    All accounts give you full access to the tradable assets, webinars, and markets updates from the financial analysts.

    The higher tier accounts offer increasing levels of 1-on-1 educational support, money management planning, and loyalty store gifts.

    Compare the account types here.

Account

Banking and Security

  • Is my account information safe?

    Your personal information and financial security are of the utmost importance.
    BDB invests considerable resources to protect our customers’ privacy, and we use the most advanced security procedures and encryption systems available.

    To review the security measures and learn how you can help keep your account safe please see here.

  • How long should I wait for my account to be verified?

    Our Compliance Department generally responds in 24-48 hours.

    Please contact us on Live Chat if you have any questions.

  • Why is my account not verified yet?

    Our Compliance Department generally responds in 24-48 hours.

  • Why were my withdrawal requests combined?

    We reserve the rights to combine any withdrawal requests made within 48 hours using the same payment method into one payment.

    We also reserve the rights to refund traders via the original payment method used when initially funding the trading account.

  • How do I verify my account?

    Please follow these two steps:

    1) Scan or photograph the following documents in color:

    • Valid Government issued photo ID, front and back (i.e. Identification card, driver license or passport)
    • Utility bill less than six months old, showing your name and address (i.e. Water bill, gas bill, electric bill, land-line phone bill or bank statement)    
    • Only if you deposited by credit card – Front of credit card showing the name, expiry date and last 4 digits on the front, and back of credit card showing the signature. For your reassurance, please ensure that all other details are concealed.

    2) Submit the documents

    • Upload them online by logging in to your trading account and clicking on the “My Account” page then the “Upload Files” tab

    To learn more,  please see our required documents page

     

Binary Options Basics

Deposit Methods

  • How would I know my wire transfer is in process?

    Prior to your withdrawal being processed it will show as pending.  Once it has been processed it will show as approved.  You will also be notified by an automated email that the transaction has been processed.

  • What is Trustpay?

    TrustPay is an online payment processing system 

  • Do I have to deposit immediately?

    No you can deposit when you are ready.

  • Do I have to make a deposit to register?

    No, you can register simply to find out more.

    Register with your contact details here if you would like to receive further information via email or a call from one of our financial experts.

    You will then have access to the full website and are under no obligation to deposit. However, please note that in order to execute live trades on the binary options platform, you will first need to deposit funds into your trading account.

  • Why do I need to sign the declaration of deposit?

    The Declaration of Deposit is part of our compliance process. 

    By signing the D.O.D. you agree you were aware of the deposit and authorized it.